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Seller's Guide

Sellora is a trusted and growing e-commerce marketplace designed to connect U.S. sellers with a diverse and engaged audience across the United States. By joining sellora.com, you gain access to a dynamic customer base eager to explore new products. Our platform offers innovative features like "Shop Together" and exclusive shopping events to boost your visibility and drive sales. With low operational costs and a user-friendly interface, Sellora empowers sellers to expand their reach within the U.S. market and grow their business efficiently. Partner with us to elevate your brand and increase your sales today!

Sellora, LLC is a trusted U.S.-based e-commerce marketplace that connects sellers with millions of American shoppers via sellora.com. Sellora offers a user-friendly platform with innovative features like "Shop Together" and exclusive shopping events, empowering businesses to grow in the competitive U.S. market.
Benefits for Sellers
Reach Millions of U.S. Customers: Access a large, diverse audience to boost sales and brand visibility.
Effective Marketing Tools: Use targeted promotions and features like "Shop Together" to enhance product discoverability.
Low Costs: Benefit from competitive fees to maximize profits with minimal overhead.
Easy-to-Use Platform: Simplify selling with intuitive tools for listing, inventory, and order management.

Please note that you can sell anything from electronics to apparel, home goods, cosmetics, and many more. Just make sure that your products are complying with the Sellora guidelines and policies.

There are listing fees, sales based commissions, and the payment processing fees charged by Sellora. Always review the fee structure on the Sellora platform when getting started to learn what costs are involved.

Payouts for sold products are securely processed through Sellora's payment interface. After applicable fees are deducted, your earnings will be transferred to your bank account according to the specified schedule.

Sellora will enable you to monitor your inventory levels, orders, and update listings among customer inquiry management from a user friendly dashboard.

Use the Help & Support section in the Seller Panel or email us at support@sellora.com.

In the event that you lose your password, please click on the link that states Forgot Password on the log in page in order to be provided with help concerning the steps that need to be taken to reset the password through email.

You can manage your product listings through your seller dashboard, where you can add new products, edit existing listings, and track inventory levels.

Go to the Performance Dashboard in your Seller Panel to view your account health metrics.
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Selling Costs

Basic expenses consist of your products listing fee, sales commission, and payment transaction fees.

Sellora, allows all U.S. sellers to join and sell on sellora.com completely free of any subscription fees. There are no monthly or recurring charges, making it an accessible and cost-effective platform for businesses of all sizes. Sellers only incur transaction-related costs, such as commissions or fees per sale, ensuring affordability and flexibility.

We're committed to transparency, so while you take advantage of our services, please note that while there is no subscription fee, there may be some advertising and promotional fees, along with possible costs for other related services, to help boost your success.

"In our commitment to transparency, please be advised that while there is no subscription fee, there may be advertising and promotional fees, as well as potential costs for other related services.

Yes, advertising costs are optional. You can set a budget for sponsored ads or promotions to increase product visibility.

Yes, advertising costs are optional. You can set a budget for sponsored ads or promotions to increase product visibility.
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Advertisement

Sellers may look for tips on how to create compelling advertisements, including writing engaging ad copy, choosing the right images, and targeting the right audience to drive traffic to their listings.

Sellers want to know the different types of advertising available on Sellora, such as sponsored product ads, display ads and how each option can benefit their business.

Sellers may search for advice on how to set a reasonable ad budget, considering their product margins, marketplace fees, and expected return on investment (ROI)

Sellers search for ways to monitor their advertising campaigns performance, including metrics like impressions, clicks, conversion rates, and overall sales generated from ads.

Sellers often want to know how paid ads can increase their products visibility on the marketplace, making their listings appear higher in search results and increasing the chances of being discovered by potential buyers.
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Return and Refund

Sellora provides a return policy that sellers must follow. The platform generally allows customers to return products within a set period (30 days), and sellers are required to accept returns for defective or incorrectly described items. Sellers should review and understand Sellora's return guidelines to ensure compliance and avoid penalties.

Return shipping costs typically depend on the reason for the return
  • If the return is due to an error on the seller's part (e.g., the wrong product was sent, or the item is defective), the seller is usually responsible for the return shipping cost.
  • In the case of any issue that is not related to an error on the seller's behalf, the buyer me be responsible for return shipping costs; however, this is subject to the seller's return policy.

To handle a refund request on Sellora, follow these steps:
  • Review the return reason: Verify if the request meets the conditions for a refund under Sellora's policy.
  • Approve the refund: Once the return request is verified, approve the refund in the seller dashboard.
  • Process the refund: Refund the buyer through the payment method used during the original transaction.
  • Notify the buyer: Inform the buyer when the refund has been processed and any next steps (e.g., the return shipping).
If the return is valid, it's essential to process refunds quickly to maintain positive customer feedback and avoid disputes.

To process a return, review the return request, communicate with the customer, and either approve a refund or exchange, depending on return policy.

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